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Lesson 4

Power, Secrets, Speaking Truth

"Power isn't the problem. Hidden power is. Unexamined power is."

Hidden Roles Game Circle of Silence Power Sharing Redistributing Voice & Influence

CPD Learning Time: Approximately 2 hours (including reflection and practice)  |  Level: Foundation

By completing this lesson you will have demonstrated: understanding of how power operates — often invisibly — in healthcare settings, skills in creating psychological safety for truth-telling, and practice in redistributing voice and influence in clinical teams.

In practice, this may change how you notice silence, respond to hierarchy, invite contribution, and interpret whose voice shapes team decisions.

Begin

The Secret Architecture of Power

Every room has unwritten rules. Who speaks first. Who gets interrupted. Whose concerns get addressed. Ava learns to see the invisible architecture—and rebuild it.

You may move through this lesson at your own pace. Observation is also participation. You may return to any section later if needed. No participant is expected to represent a community or educate peers through personal disclosure.

Silence is complex. Sometimes it is complicity. Sometimes it is survival. This lesson helps you distinguish between the silence that protects power and the silence that protects people — and to respond with care either way.

Healthcare team navigating power dynamics — who speaks, who is heard Documenting what was always invisible — naming power

Ava Thompson

Mapping the Invisible

Ava’s Voice — Lesson 4
The most dangerous power pretends it does not exist
0:00 6:05
Download Transcript (TXT)

"I used to think power was obvious. The person with the title, the badge, the corner office.

But then I started paying attention. Really paying attention. And I saw something different.

In handovers, certain names got glossed over. In MDTs, certain voices got interrupted. In complaints, certain patterns got dismissed as 'cultural misunderstanding.'

The real power wasn't in titles—it was in what didn't get said. The silences. The assumptions. The things 'everyone knows' but nobody examines.

This lesson is about making the invisible visible. About naming the hidden roles we all play—the peacekeepers, the challengers, the silent witnesses. About drawing the circle of silence around what we can't or won't discuss.

Because you can't share power until you see where it's hoarded. You can't speak truth until you know what's being hidden.

Today, we map the architecture. Tomorrow, we redesign it."

Phoenix Wheel Stage View Wheel →
FLAME

DwennimmenRam’s horns — Strength and humility
Engagement burning bright — Implementing new practices and challenging power

Cultural Roots

Power, Ubuntu & the Architecture of Care

In Ubuntu philosophy, power is not something one person holds over another — it is a communal resource. Umuntu ngumuntu ngabantu: a person is a person through other people. When healthcare systems concentrate power in hierarchies that exclude Black voices, they violate Ubuntu. The Akan concept of Kurontineakwamu (council of state) teaches that governance belongs to the community, not the individual.

Aggrey Burke’s work in transcultural psychiatry reveals how power dynamics in UK mental health services systematically disadvantage Black patients.

Explore the Cultural Knowledge Hub →

This lesson treats power as something patterned and often hidden; our task is to make it visible before we try to redistribute it.

The Hidden Roles Game

Start with one response. You can refine, skip, or return later. You may reflect privately, skip a prompt, or revise your response.

We all play roles in meetings—some visible, some hidden. Click each role to reveal what's often happening beneath the surface.

Who's Really in the Room?

Click to reveal the hidden dynamics

Adinkrahene
The Chair
Sets agenda, manages time
Click to reveal hidden role...
Often unconsciously centers certain voices, may protect institutional narratives, controls who gets "air time"
Mpatapo
The Peacekeeper
Smooths tensions, finds compromise
Click to reveal hidden role...
May prioritize comfort over truth, can silence necessary conflict, protects the status quo by avoiding difficult conversations
Adwo
The Silent Witness
Observes, takes notes, stays quiet
Click to reveal hidden role...
Often sees everything but feels unsafe to speak, holds crucial perspective, their silence is interpreted as agreement
Akoben
The Challenger
Questions decisions, raises concerns
Click to reveal hidden role...
Often labelled "difficult," may be the only one saying what others think, carries the burden of speaking uncomfortable truths
Hwehwemudua
The Expert
Provides clinical/technical knowledge
Click to reveal hidden role...
Expertise can be used to shut down lived experience, may not recognise community knowledge as equally valid
Funtumfunefu
The Ally
Supports marginalized voices
Click to reveal hidden role...
May speak over the people they're trying to support, can center their own discomfort, needs to learn when to step back

Which role do you most often play? What does that protect or prevent?

PCREF Evidence Lens

Rotating who holds power in a conversation is radical transparency. Most teams never name who speaks, who listens, and who decides. When you make power visible and rotate it, you begin to change the culture of your clinical space.

7 Transparency 9 Culture Change
▸ What evidence are you noticing?
  • What you noticed about power dynamics when roles were explicitly rotated
  • How making power visible felt different from the usual team dynamics
  • One change you could make to how decisions are made in your team

You’ve completed this step. You can move on when ready.

Diamond Knowledge™ — Ava’s Voice
How This Translates Into Practice & Governance

This activity contributes directly to organisational signal — it is system insight. This activity contributes to change at three levels:

For You (Practice)

A shift in how you see, interpret, and respond in real situations

For Your Team (Insight)

A pattern that may be present across patients, decisions, or interactions

For Your Organisation (Signal)

Evidence of how care is experienced, where inequity may be present, and where change is needed

Mapping invisible power is how organisations move from individual blame to structural accountability — the foundation of governance-grade equity work.

When multiple learners surface similar patterns, this is designed to support system-level intelligence as evidence and patterns emerge over time. As deployment scales, this insight can become visible and actionable at service, Trust, ICS, and national level — not opinion, but signal.

The Architecture of Silence

Ava names what most teams never say aloud: silence in care settings is not neutral — it is architectural. It is built into rotas, handovers, and hierarchies. Once you see the architecture, you cannot unsee it.

This element is being refined. The learning experience is complete and fully usable without it.
TED Talk
Building a Psychologically Safe Workplace
Amy Edmondson — Harvard Business School professor

Before you enter the Circle of Silence, hear Edmondson name what makes truth-telling possible: psychological safety is not about being nice — it is about making it safe to take interpersonal risks. That is the condition this lesson teaches you to create.

TED Talk shared under TED's open sharing licence. Visit ted.com for the full talk and transcript.

The next section asks you to sit with silence and examine power. This can feel uncomfortable. That discomfort is part of the learning — but you are always free to pause.

The Circle of Silence

Every team, every ward, every organization has topics that live in silence. This exercise helps you name what's hidden at different levels.

When hidden power is named and silence is broken, patient and family perspectives become structurally present in care decisions. Voice redistribution is not just good leadership — it changes what care looks like for racialised communities.

What Remains Unspoken?

Move from outer (safer) to inner (deeper) silences

Team Level
Department Level
The Deepest Silence
Team Level

What does your immediate team avoid discussing?

Department Level

What pattern does leadership not acknowledge?

Deepest Silence

You may stay with team or department level if deeper reflection does not feel right today.

What truth would change everything if spoken?

PCREF Evidence Lens

Silence is not neutral — it has a colour, a history, and a cost. When you break a silence, you are advocating for the person whose voice was absorbed by the system. The mental model that silence equals safety is one of the most dangerous assumptions in healthcare.

5 Advocacy 13 Mental Models
▸ What evidence are you noticing?
  • A silence you identified in your workplace that protects the system but harms patients
  • The mental model behind that silence — what assumption keeps it in place
  • How you could advocate for breaking that silence in a way that creates safety

Power Sharing in Practice

Power isn't meant to be hoarded—it's meant to be shared. When power stays hidden, patients lose voice in care planning, families are excluded from decisions, and escalation becomes unsafe. Here are five concrete ways to redistribute power in your daily practice.

Five Power Shifts

From hoarding to sharing

1

Speak Last

If you hold positional power, voice your opinion after others have spoken. Your words carry weight that can silence.

"I want to hear from the team first. What are you noticing?"
2

Credit Publicly

When ideas emerge from marginalized voices, name them loudly. Attribution is power redistribution.

"As Amara suggested last week—and I think she was right..."
3

Share the Mic

Actively invite silenced voices. Not as token inclusion, but as genuine power transfer.

"We haven't heard from the patient advocacy team. Their perspective is essential here."
4

Make Process Visible

Hidden decision-making protects power. Transparency shares it.

"Here's how this decision will be made, and here's how you can influence it."
5

Accept Challenge

When someone pushes back, receive it as gift, not threat. Your reaction shapes whether truth can be spoken.

"Thank you for naming that. I need to sit with it."
"Every time you share power, you're building trust. Every time you hoard it, you're building walls. The choice is yours—room by room, moment by moment."
— Ava Thompson
Care & Opt-Out Options

Some activities in this lesson explore bias and institutional harm. If any content feels overwhelming, you have options:

• Take a break and return when ready
• Take a Cultural Pause™ to ground yourself
• Skip this activity and continue to the next section
• Reach out to your line manager or support services

You are not required to share personal experiences. Silence, reflection, and private note-taking are equally valid forms of participation. No one is expected to educate others from lived experience.

Your wellbeing matters. Growth happens at the edge of comfort—not past it.

PCREF Evidence Lens

Power-sharing is not about giving up authority — it is about redistributing voice. When patient and family perspectives become structurally present in care decisions, that is co-production. And when staff at every level feel safe to speak, that is workforce development in its truest form.

2 Workforce 4 Co-Production
▸ What evidence are you noticing?
  • One example of how you could redistribute voice in your next team meeting
  • How patient and carer perspectives could become structurally present in your decision-making
  • What workforce support would help staff at every level feel safe to speak
🕊
Reset / Rest

Pause

Breathe once. Notice what you are carrying. You may continue now or return when ready.

You are not required to share personal experiences. Silence, reflection, and private note-taking are equally valid forms of participation.

Sankofa — Go back and get it

You’ve now completed this section. Next, you will apply it. Before you commit, take a moment. What is sitting with you? What needs a breath before you name your next step?

Musical Vibration
“The Sound of Silence” — Disturbed

The haunting cost of silence made visceral. As you explore psychological safety and truth-telling, let this reimagined classic remind you why silence is never neutral — and why speaking truth to power requires everything the body knows before the mind does.

Personal Integration

Choose one power shift to practice this week. Name it specifically. Consider how this commitment translates to your workplace practice, patient care, or team interactions.

Your Power Shift

"What power will you share—and with whom?"

What This Means in Practice

Power, Truth & Voice Across Roles

Direct-Care Practitioners

Notice who speaks first in handovers and whose concerns are addressed. When a patient’s family raises an issue and it is reframed as “difficult behaviour,” that is power operating invisibly. Your role is to name what you see — even when naming it feels uncomfortable.

Managers & Leaders

You set the conditions for truth-telling. If staff only speak honestly to each other but never to you, that is a signal about psychological safety in your team. Ask yourself: when was the last time someone disagreed with me openly? If you cannot recall, the silence is structural.

Peer & Support Workers

You often see what clinical staff miss because your relationship with power in the team is different. That perspective is not secondary — it is essential. When your observations are dismissed or absorbed without credit, power is operating. Name it. Your voice redistributes something the system needs.

MDT & Team Contexts

In multi-disciplinary meetings, notice the architecture: who chairs, who speaks last, whose expertise is deferred to, and whose is questioned. Power mapping is not an abstract exercise — it is what you can do on Monday morning to make your team’s decision-making more equitable.

Lesson Synthesis

What This Lesson Asked of You

This lesson asked you to see what is normally invisible: the architecture of silence, the unspoken rules about who speaks and who is heard, and the hidden power that shapes every clinical interaction without ever being named.

Power is not inherently harmful. Hidden power is. When we make power visible — who holds it, how it operates, whose voice it amplifies and whose it absorbs — we create the conditions for psychological safety and genuine co-production. That is the shift from compliance to liberation.

Truth-telling is not an act of individual bravery. It is the product of conditions that make honesty safe. Your role is to build those conditions.

Anti-Racist Responsibility Prompt

“What pattern of silence or absorbed voice in your professional culture most needs interrupting for anti-racist practice to deepen?”

PCREF Evidence Tracker

Part 2: Excavation & Courage

100% — Lesson 2 of 2

PCREF domains explored in this lesson:

2 Workforce 4 Co-Production 5 Advocacy 7 Transparency 9 Culture Change 13 Mental Models
Box A Box B Box C
View Full Portfolio

This Lesson Builds

CREP-D²™ Stage: Deepened
K6 — Power Dynamics in Healthcare L1 — Psychological Safety L2 — Redistributing Voice & Influence P5 — Facilitating Difficult Conversations

Hover over each outcome to see what it means in practice.

Your Learning Record

This structured reflection is designed to travel with you — into supervision, appraisal, revalidation, or your professional portfolio. Take a moment to consolidate what this lesson has surfaced for you.

Structured Reflection — Lesson 4
Saved locally — bring to supervision

This is how learning becomes visible in practice.

Using This Lesson in Supervision, Appraisal, or Reflective CPD

This lesson may be used as evidence of continuing professional development. It is compatible with NMC revalidation, HCPC Standards of Proficiency, Social Work England CPD, BPS/BABCP/UKCP frameworks, and the NHS Knowledge and Skills Framework. Bring your Learning Record and PCREF reflections to your next supervision session.

This system does not itself confer profession-specific accreditation, but the learning and evidence you generate here may support your portfolio, appraisal, or revalidation process.

You've already completed this lesson. Feel free to revisit the content or continue to the next lesson.
Monday Morning Actions
What you can do before your next shift
For you
In your next meeting, map who speaks, who is deferred to, and who stays silent. Write down what you notice.
For your team
Ask your team: ‘If there were something we all knew but nobody said, what might it be?’
For your service
Review one decision-making process in your service. Who designed it? Whose voice is structurally absent?

Lesson Resource

A practical template for charting visible and invisible power dynamics in your team.

Download Power Mapping Template (PDF)
Reflection for Practice

Take a moment to note what feels most important from this lesson.

What This May Mean in Practice

This lesson may land differently depending on your role. You might use it differently in practice.

For direct-care practitioners

How might mapping invisible power and naming silence change the way you notice, interpret, assess, respond, or communicate in care?

For managers and leaders

How might mapping invisible power and naming silence shape what you make visible, prioritise, protect, challenge, or support in your team, ward, or service?

For peer and support roles

How might mapping invisible power and naming silence strengthen the way you hold voice, trust, belonging, advocacy, and practical support in your work?

For teams and MDT settings

How might mapping invisible power and naming silence change the way people listen, share power, reflect, make decisions, and work across difference?

From Reflection into Action

As you leave this lesson, consider both:

Before You Move On

Pause here if you need to.

You do not need to finish every reflection in one sitting. If something difficult has been stirred up, you might:

Observation is still participation. You do not need to push past your current capacity to continue meaningfully.

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